The short version
Align collects what it needs to come and fix your garage door, and nothing else. Your details are used to respond to your request and to do the work. They are not sold, and they are not handed to lead brokers or shared with other contractors.
There is no advertising network on this site and no retargeting pixel. Google Analytics does set a cookie so returning visits can be counted once rather than twice, but it is a first-party cookie, advertising features are switched off, and it is not used to follow you anywhere. The analytics section below explains it in full.
What you give us
When you submit a service request, the form asks for the following. Everything except the job description is required, because a garage door cannot be repaired without knowing whose door it is and where it is.
- Your name
- Your mobile phone number
- Your email address
- The service address where the door is
- The type of service you need and how urgent it is
- How you would rather be contacted, and a time window that suits you
- A description of the problem, if you choose to write one
- Your consent to be contacted by call or text about the request
What is recorded automatically
Two things are recorded alongside your request without you typing them, and both exist so Align knows which advertising and referrals are actually working:
- The website that sent you here, if you arrived from a link on another site.
- Campaign tags in the web address, if you arrived from an advertisement or a tracked link. These are the standard utm_source, utm_medium, utm_campaign, utm_term, and utm_content parameters.
Calls and text messages
The consent checkbox on the request form covers exactly one thing: Align contacting you by call or text about the service request you submitted. It is not consent to a marketing list, and Align does not run one.
Standard message and data rates from your carrier may apply. Reply STOP to any text to stop receiving them. Stopping texts does not cancel your service request — Align will call or email instead.
Website analytics
The site uses Google Analytics to count visits and see which pages people read. It records the page address, the referring site, roughly where in the world you are, and general device information such as browser and screen size.
Google Analytics sets cookies in your browser and assigns your device a random identifier so that repeat visits can be recognised as the same visitor. Google is a separate company, so this information does reach Google, and it handles what it collects under its own privacy policy.
What Align does with it is narrow, and the site is configured to keep it that way. Advertising features are switched off in the code that loads Google Analytics, not merely left unticked in a settings panel: the data is not used to personalise advertising, not used to build cross-device advertising audiences, and not linked to your signed-in Google identity. Align does not sell it, does not hand it to advertisers or data brokers, and uses it only to see which pages are read and where the site is slow or confusing.
If you would rather not be counted, Google publishes an opt-out browser add-on, and any browser setting or extension that blocks analytics cookies will stop it. Nothing on this site stops working if you do.
Who else sees anything
The complete list of outside services this website touches, and what each one receives:
- The hosting provider that runs the website and stores service requests. It holds the data on Align's behalf and does not use it for anything else.
- An email delivery service (Resend) that sends Ryun an alert the moment a request comes in, so it does not sit unseen. The alert contains your name, phone number, email address if you gave one, service type, urgency, address, and anything you wrote in the description. It goes to Align only — Resend delivers the message and does not use its contents for anything else.
- Google, for the review section. The site asks Google for Align's public rating and reviews. Nothing about you is sent to Google in that request.
- Google Maps, but only if you click “Show map” in the footer. The map is not loaded until you ask for it, so unless you click that button nothing about you reaches Google Maps. If you do click it, Google receives your IP address and may set a cookie, the same as visiting Google Maps directly.
- Google Analytics, which receives the pages you view on this site, your approximate location, your device and browser type, and a random identifier stored in a cookie. This one runs on every page, unlike the map above.
How long it is kept, and how to have it deleted
Service requests are kept as a record of work performed and quotes given. If you would like your details removed, email or call using the contact information at the bottom of this page and say so. Align will delete them unless a specific record has to be retained for tax or warranty reasons, in which case you will be told which and why.
You can also ask for a copy of what is held about you, or ask for something inaccurate to be corrected.
Children
This is a garage door repair website. It is not directed at children, and Align does not knowingly collect information from anyone under 13.
Changes to this policy
If this policy changes in a way that matters, the date at the top of the page changes with it. There is no version history on the site, so a copy is worth keeping if the details matter to you.
Contact
Questions about anything on this page, or a request to see or delete your data, go to:
Align Garage Doors, 7119 E Main St D, Mesa, AZ 85207. Phone 480-997-5011. Email aligngaragedoors@gmail.com.
